Japan Pulp and Paper

ISO9001

JPUSA passed the registration audit to become ISO 9002 certified on April 5, 1999. Not only did we pass on our first attempt, but we passed without any findings, quite a feat for any company.

Certification and compliance with a strong quality system means that we can assure our customers 100% satisfaction. We believe this so strongly that in fact, our quality policy states, "We are committed to achieve 100% customer satisfaction by providing the highest level of quality service." And we mean it!

Please take a moment to tell us how you think we are doing...

CUSTOMER SATISFACTION SURVEY
Japan Pulp & Paper (U.S.A.) Corporation is committed to 100% customer satisfaction. In order to provide you with quality products and services, first we would like to understand your needs and expectations as a valuable customer. Please take a minute to respond to this survey. Your feedback would be of great help to us.

Questions below are designed to rate our current performance.

Overal product quality?	Excellent Good Average Below Average Poor
Overal delivery performance?	Excellent Good Average Below Average Poor
Responsiveness to your concerns/problems?	Excellent Good Average Below Average Poor
Where do we stand compared to your other suppliers?	Excellent Good Average Below Average Poor
How can we improve our rating among all of your suppliers?
The biggest problem with buying from JPUSA so far has been?
What are the changes you forsee that we should prepare for to make JPUSA your ideas supplier?
What are the things that are good at JP USA that should not be changed?
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